Wealth & Personal Banking – Service & Support roles (UAE National) – 0000KA50
Some careers open more doors than others.
If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world’s largest global wealth managers with USD1.4 trillion in assets. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking for individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans, and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers’ needs.
We are currently seeking ambitious UAE Nationals to join our Wealth and Personal Banking team working together to provide a world class service to our most valuable clients.
In this role you will: –
• Develop and manage the customer service experience for customers at information counters. The role includes effectively managing the information counter team.
• Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.
• Managing significant volumes of transactions of large amount and process them with appropriate authorisation and controls.
• Assist customers by effectively dealing with their enquiries pertaining to delivery items of all types.
• Being mobile to meet customers at their premises or preferred location to secure the required business.
• Support the frontline team to in handling queries and complaints raised on CMS. Work closely with the team and stakeholders to ensure all cases are resolved in a timely manner.
• Experience of handling & serving customers via email, phone line and face to face meetings when required.
• To ensure that tasks are prioritized, processed & completed in accordance with procedures.
• First line of defense for bank to detect and report any frauds/ errors/ documents forgery and escalate to HSBC management team and raise UAR for any suspicious activity.
• To provide a high-quality service, in line with procedures and compliance guidelines to achieve maximum customer satisfaction by prompt and accurate processing of related documentation.
• Continuously elevate and suggest improvements to streamline cards customer journeys to enhance customer and agent experience.
