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This Role will support the Regional CIO of Enterprise Technology to achieve and execute the Global Enterprise Technology & Regional and Country commitments and objectives locally and focus on the Colleague Experience Book of work and Deliveries. Equally support the Regional Enterprise Technology CIO to embed the Enterprise Technology goals (Live the Architecture Manifesto, Get the Basics Right, Demonstrate Delivery Excellence, Protecting our customers through Service Excellence, and unleashing Engineering Excellence) into MENAT Enterprise Technology. The selected candidate will work closely with the Regional MENAT Enterprise Technology CIO, supporting global projects and solutions being deployed in the region and managing any local projects as well as ensuring effective delivery of IT services in the region. The jobholder is the primary relationship owner with the regional Colleague Experience business; acting as a trusted advisor offering advice/support to Regional Business, Regional Enterprise Technology CIO, and Business Management to define and assure the regional Technology portfolio, book of work and IT services are managed and maintained.
The job holder is responsible for managing all the UAE Enterprise Technology and MENAT Colleague Experience Technology stakeholders, partnering with the UAE CIO and Global Colleague Experience IT team to ensure delivery commitments are met, execute on time and within budget and report the end-to-end Project & portfolio planning, delivery, risks, and issues for the Region.
The UAE Enterprise Technology and MENAT Colleague Experience Technology Manager will govern end to end Portfolio and Project level governance, financial reporting, cost / benefit tracking and will work with the Global, Regional and Country IT teams to ensure successful delivery / execution based on the agreed commitments and timelines.
Duties & Responsibilities:
• Provide support to Regional CIO of Enterprise / Country CIOs/ Country Heads of IT, acting as a liaison between global and country management.
• Defining and managing the project approach, building stakeholder buy-in around the project plan, commitments, and changes.
• Leading and supporting Technology teams to manage delivery proactively, balancing scope, budget, schedule, resourcing, dependencies, and communications.
• Working with the Technology team and Product Owners to drive improvements in productivity through backlog management, maturity in the use of Agile methodologies (e.g., Scrum, Kanban, Lean), and corresponding management of dependencies.
• Providing management info to maintain a focus on how the project aligns to wider programme objectives, where appropriate, and to the change portfolio across HSBC
• Driving, Managing, monitoring, and reporting progress, issues, dependencies and risks to the programme management, internal stakeholders and/or steering committees. Making recommendations to influence decision-making to maintain progress towards delivery and benefits realization.
• Enforcing process discipline and improvements in areas of expertise, such as disciplined agile software delivery, production support processes, or continuous DevOps pipelines development
• Helping with the development and running of the programme management office or project management practice
• Ensuring adherence to standard controls and drives teams to achieve compliance and framework, capability management, security controls and technology architecture designs.
• Establishing effective governance and controls, in line with Business Transformation Framework, and coordinating cross DevOps and cross Global Business/Global Functions delivery
• Support the Regional Head of Enterprise technology to obtain sponsor / stakeholder buy-in to plans, key commitments and changes against baseline as they arise.
• Work with the global, regional & country delivery teams to manage turnaround of major programmes as required.
• Support effective Risk & Control management using HSBC tools to register, track, control and resolve risks related to the function and Portfolio.
• Solicit specific detail to explain Project forecast vs. AOP variances.
• Lead and support Regional Enterprise Technology interactions with senior stakeholders and programme steering committees as appropriate, resolving conflicts, and providing input in the decision-making process where required.
• Subject matter expert in the related system and can articulate the features and functionality of the supported systems to the business with documented procedures.
• Help resolve system issues by working closely with IT teams to prevent business impacts and provide effective problem management to prevent issue reoccurrence.
• Ensuring continuous improvement and engagement and ensure compliance with all relevant internal instructions, processes, circulars, and regulatory requirements including the management of operational risk and adherence to the Groups values and standards of ethical behavior
