Rotana Hotels

Colleague Accommodation Supervisor

Job Overview

Job Description


We’re currently seeking for passionate and dynamic guest focused Human Resources professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our employees.

As an Colleague Accommodation Supervisor you are responsible for all administrative work related to the maintenance and colleague welfare within the accommodation and your role will include key responsibilities such as:

• Update regularly the accommodation plan and rooms inventory
• Report incidents in the accommodation and report immediately to the Human Resources Department
• Handle colleague welfare and concerns related to rooms and privacy
• Pick up and drop of a colleague to the airport
• Coordinate with the contracting company concerning all maintenance issues
• Coordinate with outsourced cleaning company to maintain the hygiene standards in order to provide our colleagues a healthy environment
• Daily patrol in the accommodation for anything unusual to be noted and reported to the Human Resources Department
• Follow up with the purchasing on pending items related to the colleague housing
• Update all stores in the accommodation and ensure no shortage of needed items
• Arrange rooms for new colleagus as per the SOP’s
• Handle and control colleague movements and shifting inside the accommodation
• Prepare and maintain up to date inventory lists for all flats and accommodation




Education, Qualifications & Experiences

You should ideally have previous experiences in a similar role with a good command of English. Other language skills and computer knowledge are an advantage.

Knowledge & Competencies

The ideal candidate will be genuine, friendly and extremely proactive individual with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team while possessing following additional competencies:

Understanding Hotel Operations
Effective Communication
Planning for Business
Supervising People
Understanding Differences
Supervising Operations
Customer Focus
Drive for Results